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This reliance places many high-value players at risk of “silent churn”, where VIP players become inactive without warning, posing a significant challenge for operators.
The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.
Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators.
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Kreeger said in August that Durango has continued to perform well despite the disruption caused by ongoing construction. He described the property as an important growth driver in the Las Vegas locals market.
The expansion follows the property’s first major addition, which brought more than 25,000 square feet of casino space and 230 slot machines.
That project also introduced a high-limit slot area with 120 machines and a new bar.
How to play Burning Stars
The Las Vegas Sphere has finally shown, not just teased, the upgrades coming to The Wizard of Oz when the refreshed production debuts next Friday (Sept. 25). Producer Ben Grossmann puts it plainly in a new preview video: “It’s not enough to just recreate the land of Oz. You have to feel like you’re inside of it.”
The logic is simple. A 75‑minute loop that people willingly sit through more than once needs fresh experiences. So, the world’s most technologically advanced theater just made itself more technologically advanced.
It’s still the same movie experience—just with more of the room participating.
These six additions sit on top of the effects that have been running since opening day on Aug. 28, 2025: tornado winds, swirling debris, fog, haptic seats, fire bursts, falling apples, and the flying monkeys version 1.0.
